Onsite Technical Support
With 20 years of experience, we are ready and willing to assist you with various highly technical tasks that can only be completed onsite.
1
Break/Fix Hardware Support
The most common use of our Onsite Technical Support offering is the replacement of faulty hardware components that affect the functionality of your environment's servers, storage arrays, desktops, and laptops.
Commonly Used To:
Replace a failed hard drive, memory module, motherboard, or any of the components that can periodically fail within a device.
2
System Deployment
With our System Deployment service, we can assist you with the physical steps that are often required to prepare a system to be configured for production.
Commonly Used To:
Rack & Stack hardware onto a rack and configure device management.
3
Troubleshooting & Diagnostics
Some technical issues are not easily solvable and require more time and investigation to find the root cause of a problem. That's why our technicians are each trained to approach each technical issue they encounter logically to ensure the problem is successfully resolved.
Commonly Used To:
Diagnose the cause of system instability or crashes, identify failing hardware, and locate potential environmental factors that can cause unexpected technical issues.